😊 You’re in Good Hands

At LEDZ, we believe in quality, fairness, and great service. When you shop with us, you can do so with confidence—knowing that if something isn’t quite right, we’ll do our best to make it right. Our simple returns and warranty policies are here to give you peace of mind and support every step of the way.

⏱️ Processing Times

• 🛍️ Returns & Exchanges: Processed within 7 working days of receiving the item.

• 🛠️ Warranty Assessments: May take up to 30 days if sent for technical inspection.

• 💳 Refunds (once approved):

  • Electronic transfer: Within 48 hours

  • Credit note: Issued immediately upon approval

• 📦 Special Orders: May have longer processing times; we’ll keep you updated.

We’ll always aim to keep things moving quickly and will keep you informed at every step!

🚚 Delivery Options

• 🏠 Standard Home Delivery
  Reliable door-to-door service. Delivery times vary by location.

• 📦 Click & Collect
  Order online and collect from our store when it’s ready—convenient and free!

• ✈️ Express Delivery
  Faster delivery available at an extra cost—perfect for urgent orders.

• 🌍 Nationwide Shipping
  We deliver across South Africa. Remote areas may take a bit longer.

We’ll send you tracking details once your order is on the way. If you have any delivery questions, we’re here to help!

🔁 Return Conditions

To qualify for a return, please ensure:

• 📦 Item is unused – It must be in brand-new condition.

• 🎁 Original packaging – All original packaging and accessories must be included.

• 🧾 Proof of purchase – A copy of the original invoice is required.

• ⏳ Returned within 14 days – Returns must be made within 14 days of purchase.

• 🛠️ Not a special order – Specially ordered items cannot be returned.

• ✅ Approved by our team – Returns may be subject to inspection before approval.

💡 Non-faulty returns may be subject to a 15% handling fee. Shipping costs are non-refundable.

🛡️ Warranty Information

All our products come with a manufacturer’s warranty for your peace of mind.

• 🏭 Covers manufacturing defects only – We stand by the quality of our products.

• ⏱️ Valid during the warranty period – Check your invoice or product manual for specific timeframes.

• 🔍 Assessment may be required – Products may be sent to the manufacturer or service centre for inspection.

• 🛠️ Resolution options – Depending on the outcome, we’ll repair, replace, or refund the item.

⚠️ Not Covered by Warranty:

• ⚡ Damage from power surges or lightning

• ❌ Misuse, neglect, or improper installation

• 📖 Not following the instruction manual

• 🎯 Using the product for the wrong purpose

• 💥 Accidental damage or poor workmanship

If you’re unsure, we’re here to help—just reach out and we’ll guide you through the process!

📄 Need to Return Something?

No worries! Just fill out our quick and easy Returns Form to get started.
We’ll guide you through the next steps and keep you updated along the way.

Your satisfaction matters—and we’re here to help!