Peace of Mind Policy

LEDZ Quality Promise
We only stock high-quality products and are confident you’ll be happy with your purchase. If you have any problems or concerns, please get in touch with us.

14-Day Exchange or Refund Policy

You can return goods within 14 days of purchase for a refund or exchange, as long as:

• The items are in their original condition and packaging

• They have not been used

• You provide a copy of the original invoice

Please note:

• No returns on “Specially Ordered” items.

• For items that are not faulty but returned in the same condition, a 15% handling fee applies.

• Shipping costs are non-refundable.

What if the Goods Are Defective?

If your product is defective during the warranty period, we will repair, replace, or refund it.

• We may need to send the item for a technical assessment by the manufacturer or authorized service center to determine the cause of the problem.

• This process may take up to 30 days, and the manufacturer will decide if the claim is valid and what action to take.

Warranty Conditions

Warranties cover manufacturing defects only. They do NOT cover:

• Damage from lightning or power surges

• Damage from misuse or abuse

• Using the product for a purpose other than intended

• Not following the instruction manual

• Accidental damage

• Damage caused by poor workmanship or handling

How Will I Get My Refund?

Once your return is approved, your refund will be issued as:

• A credit note, or

• An electronic transfer directly to your account (please allow at least 48 hours).

If you have any questions or need help, feel free to contact us!

Our Commitment to a Fair Process

At LEDZ, we’re committed to handling every return and warranty claim fairly and with care. We’ll keep you informed every step of the way and work quickly to resolve any issues. Your satisfaction is important to us, and we appreciate your trust in choosing our products.

“We’re here to make things right”